Privacy Policy

1. Introduction

Welcome to Softprobe ('we', 'our', or 'us'). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

A. Information You Provide Directly

• Account Information: Name, email address, password, and other registration details
• Profile Information: Company name, job title, profile picture, and preferences
• Communication Data: Messages, feedback, and support requests you send to us
• Payment Information: Billing address, payment method details (processed securely by our payment providers)

B. Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent on pages, and interaction patterns
• Cookies and Similar Technologies: Session data, preferences, and tracking information
• Analytics Data: Aggregated statistics about service usage and performance

C. Information from Third Parties

We may receive information about you from third-party services you connect with, business partners, and publicly available sources.

3. Cookies and Tracking Technologies

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent banner:

• Accept All: Enables all cookie categories
• Accept Essential Only: Enables only essential cookies
• Customize: Choose specific cookie categories

You can change your preferences at any time through your browser settings or by clearing your cookies and revisiting our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services
• Account Management: To create and manage your account, process transactions
• Communication: To respond to your inquiries, send important notices, and provide customer support
• Security: To detect, prevent, and address technical issues and security threats
• Analytics: To analyze usage patterns and improve our services
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Aggregated Insights: To create anonymized, aggregated data for research and development

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, provided they don't override your rights
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing necessary to comply with legal requirements

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (hosting, analytics, customer support)
• Analytics Partners: Services that help us understand usage patterns
• Payment Processors: Secure payment processing services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on:

• The nature and sensitivity of the data
• The duration of our relationship with you
• Legal and regulatory requirements
• Legitimate business needs

When you delete your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain for legal or compliance purposes.

8. Your Privacy Rights

General Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Update or correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for marketing communications

Additional Rights for EEA Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under GDPR:

• Right of Access: Obtain confirmation of whether we process your data and request a copy
• Right to Rectification: Have inaccurate personal data corrected
• Right to Erasure: Request deletion of your personal data ('right to be forgotten')
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at [email protected]

9. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Secure password hashing
• Two-factor authentication options

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

For transfers from the EEA, we use appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfers to countries with adequacy decisions
• Your explicit consent for specific transfers

11. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. CCPA and US State Privacy Laws

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

To submit a CCPA request, contact us at [email protected]

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.