How Fullstack Tracing Bridges the Gap Between User Behavior and System Performance
Slow data preparation hinders business insight and decision-making. Despite investments in data teams, their time is largely spent on manual data acquisition, not analysis. Softprobe eliminates this bottleneck by capturing everything automatically and letting AI build the pipeline to your answer.
Modernization fails due to broken testing and synchronization patterns. Softprobe's service message capture and replay creates a production 'digital twin' to eliminate QA bottlenecks and prove data parity—cutting risk and cost while accelerating delivery.
The single biggest drain on your technical operations isn't the complexity of your systems; it's missing context. When your support and engineering teams don't have the full story of what a customer experienced, they waste hours trying to reproduce problems, leading to slow resolutions, frustrated customers, and costly escalations.
This document provides an introductory guide to a simple travel agency demo. The demo showcases a web frontend interacting with a backend service with three primary APIs: /book, /checkin, and /cancel.
Transform your online retail support from guesswork to precision with visual session recording. See exactly what your customers see and resolve issues faster than ever before.
Achieving customer satisfaction is not just about resolving issues—it's about building a culture of excellence that drives loyalty and growth.
In today’s fast-evolving tech landscape, startups are constantly searching for innovative ways to improve their products, enhance customer experiences, and maintain high standards of software quality. However, achieving these goals often involves overcoming challenges such as resolving customer issues efficiently, understanding user behavior and ensuring comprehensive testing coverage—all while keeping costs and complexities in check.
API testing verifies the functional correctness, reliability, security, and other aspects of APIs. Compared to UI testing, API testing can begin earlier, enabling systems to respond faster to business requirements.