Analyze call chains through Context Graph to quickly locate issues. New customer service agents can handle complex problems like veterans with minimal training
Without intelligent tools, customer service teams face these daily challenges
Average time to locate root cause, leading to frustrated customers and delayed responses
Issues escalated to tech teams, creating bottlenecks and slowing resolution
New agents need extensive training before handling complex issues independently
Same question, N different answers from N agents, damaging customer trust
SoftProbe solves all these challenges
Transform your customer service operations and achieve measurable results
From 30+ minutes to 3 minutes
Automatically diagnose root causes in seconds, not hours. Your team handles 10x more issues with the same resources, dramatically improving customer satisfaction and reducing wait times.
From 70% tech escalation to only 10%
Customer service teams independently resolve 90% of issues without escalating to tech teams. Free up your developers to focus on innovation instead of support tickets.
From 3-6 months training to Day 1 readiness
New agents become productive on their first day. The system provides standardized solutions automatically, eliminating months of training and dramatically reducing onboarding time.
Standardized responses, every time
Every customer receives accurate, professional responses every time. Automated script generation ensures brand consistency and eliminates human error, boosting customer trust and satisfaction.
Select your industry to see how SoftProbe solves real problems
Flexible pricing for teams of all sizes
Perfect for small projects
$299 Limited Time Offer
Perfect for production applications
Perfect for large-scale workloads